LUXURY CARD™ RELEASES UPDATES TO ITS MOBILE APP< Latest News
Adding more content, member offers and enhanced app features for a superior user experience.
LUXURY CARD recently released a new version of the Luxury Card App, available for
devices. Exclusive to Luxury Card members, the app is the most unique service of its kind in the premium credit card market, featuring 24/7 instant live chat with Luxury Card Concierge® specialists available to handle any and all requests.
With this latest version, Cardmembers gain more control over messaging and greater access to VIP offerings. New settings allow customers to decide which push messages they receive while still ensuring they don’t miss important information about Cardmember offers and perks. New offers in Dining feature a global resource of restaurants—including Michelin-star venues—that allow Cardmembers to enjoy priority table reservations; a complimentary chef-inspired amuse-bouche, appetizer, dessert or wine tasting; and exclusive access to kitchen tours or wine cellars.
“We have seen extensive downloads of the app among our customers. This release offers more content and new features that put the customer in control of how they receive our notifications. We want to keep our customers informed of exciting new benefits without being disruptive—this release strikes that balance,” says Vice President of Customer Experience Marina Kissam.
Kissam also notes the increased use of the 24/7 chat channel and the satisfaction and ease it delivers to Cardmembers.
“Instant access to our trusted Concierge agents via chat is convenient and saves our customers time—that type of service is invaluable.”
The app also provides links to account management tools and access to Luxury Card’s vibrant social media community. Here, customers immerse themselves in the Luxury Card Lifestyle while staying up-to-date on cutting-edge products and services in tech, auto, fashion, beauty, travel and design.
The Luxury Card™ App Features Include:
Instant Live Chat: Concierge agents are available 24/7 to assist with every request.
Account Management: Check your balance, make a payment, view your Rewards points.
Discover: A collection of curated Luxury Card Experiences®. Inspiration to book a memorable and unique getaway. Carefully selected itineraries range from Culinary & Wine, Activity & Adventure and Sports & Entertainment to Family, Arts & Culture and Specialty Travel.
Book: Travel services such as hotels, flights, car rentals and luxury property stays.
Perks: Comprehensive member benefits, including preferred Cardmember rates and special amenities.
Dining: Partner restaurants offering priority seating, complimentary appetizer, dessert or wine tasting.
The Luxury Card App allows members to stay connected to Concierge specialists around the world and around the clock for any type of request imaginable. Available on both the Apple App Store and Google Play Store.
About Luxury Card™
Luxury Card is a global leader in the premium credit card market with a mission to shape the industry through innovation, value and service. We believe the Mastercard® Gold Card™, Mastercard® Black Card™ and Mastercard® Titanium Card™ can pay for themselves with unparalleled rewards, 24/7 Concierge and first-class benefits.
With a card weight of 22 grams and 46 patents issued globally, our stainless steel and carbon credit cards outweigh the competition1.
Luxury Card members receive the best airfare and cash back redemption rates, with points that can be redeemed in any increment and never expire. Points for airfare are redeemed at 2%2 with no blackout dates, airline limitations or seat restrictions. For example, 50,000 points with Luxury Card will get you a $1,000 airline ticket and only a $7503 airline ticket with the nearest competitor. Cardmembers redeem for cash back at a leading rate of up to 2%2 or for various experiences, travel, dining and gift cards.
Luxury Card Concierge® caters to Cardmembers’ every need. Available 24/7 by live chat on our industry-first Luxury Card App, phone and email, dedicated Concierge agents assist with travel itineraries, dining reservations, research and gift sourcing. We deliver first-class service anywhere, anytime.
Luxury Card’s in-house travel program provides an average total value of $5004 per stay in benefits and services at over 3,000 properties worldwide. Mastercard® Gold Card™ and Mastercard® Black Card™ members receive complimentary membership and unlimited guest access to more than 1,200 airport lounges around the globe with Priority Pass™ Select.
Luxury Card is accepted at over 8 million domestic retailers in 210 countries with no foreign transaction fees. We are committed to providing top value, benefits and service to make your life simpler and your experiences richer.