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Providing 24/7 mobile chat with Concierge agents, curated travel ideas and access to account management tools—pushing innovation within the premium credit card market.

Jackson, WY, March 11, 2019

Luxury Card recently unveiled the Luxury Card App, available for iPhone and Android devices. Exclusive to Luxury Card members and the most unique such service for the premium credit card market, the app features 24/7 instant live chat with Luxury Card Concierge specialists, who are available to handle Cardmembers’ day-to-day requests as well as book more extravagant adventures. The app’s easy-to-use, modern design enables members to access their entire suite of Cardmember benefits—all from the convenience of their mobile phone.

The Luxury Card App and instant 24/7 Concierge chat services are available to all Cardmembers within the Luxury Card portfolio of products.

The app provides links to account management tools and aims to inspire Cardmembers with unique travel ideas while keeping them informed about the constantly expanding member benefits. “The Luxury Card App allows us to deepen our relationship with our customers; we have already seen successful adoption of the app and received positive feedback from customers. We anticipate chat usage to grow and become a core user channel,” says Vice President of Customer Experience Marina Kissam. “The app content and 24/7 mobile chat are logical and significant enhancements to our Cardmember services. We want to make booking travel and any other Concierge-related requests easier for our customers, who lead extremely busy lives. There is nothing more convenient than using your mobile device—it’s about saving time for our Cardmembers while elevating their experiences.”

The Luxury Card App Features Include:

Instant Live Chat: Concierge agents are available 24/7 to assist with every request.

Account Management: Check your balance, make a payment, view your Rewards points.

Discover: A collection of curated Luxury Card EXPERIENCES provides inspiration for customers to book a memorable and unique getaway. Carefully selected travel ideas range from Culinary & Wine, Activity & Adventure and Sports & Entertainment to Family, Arts & Culture and Specialty Travel.

Book: Travel services such as hotels, airfare, car rentals and luxury property rentals are just a few steps away.

Perks: Cardmembers can access a variety of member benefits, including preferred Cardmember rates and special amenities.

The Luxury Card App allows members to stay connected to Concierge specialists around the world and around the clock for any type of request imaginable.

Available on both the Apple App Store and Google Play Store.

About Luxury Card
Luxury Card is a global technology, marketing and services company offering three world-class, premium credit cards— Mastercard® Gold Card™, Mastercard® Black Card™, and Mastercard® Titanium Card™—each with a distinctive, patented metal card design and construction.

Superior Services 24/7
Luxury Card provides direct access to elite Cardmember Care specialists who can assist with any account need. Cardmembers can also take advantage of around-the-clock expertise from the Luxury Card Concierge—a dedicated team of specialists offering a complete lifestyle management service tailored to every personal requirement.

Our Technology and Expertise
Leveraging innovative technology, our global Concierge network system utilizes an improved recommendation engine, providing customers with targeted, relevant and meaningful suggestions for travel, dining, accommodations and car rentals. Accessible through the Luxury Card App, this expertise is combined with insider knowledge and the personal touch of our agents, who are passionate about delivering the best for our Cardmembers.

The Value of Membership
Luxury Card is the industry leader for airfare redemption rates. All Cardmembers enjoy a redemption rate of 2% for airfare—on any airline, with no blackout dates or seat restrictions. Cardmembers earn points with every purchase that can be redeemed for cash back, hotel accommodations, car rentals, gift cards from leading retailers or unique experiences.

Luxury Card Travel
Designed exclusively for Cardmembers, the Luxury Card Travel program offers a vetted collection of 3,000 properties in the most exciting destinations around the globe. Cardmembers enjoy an average total value of $5001 in benefits and services per stay from our Luxury Card Travel program. Benefits may include resort or spa credits, complimentary food and beverages, room upgrades and welcome amenities.

The Mastercard Gold Card and Mastercard Black Card members enjoy unlimited complimentary access to over 1,200 VIP airport lounges with Priority Pass™ Select.

Designed for the Way You Live
Catering to busy individuals, active travelers and savvy entrepreneurs who want to get the most out of their purchases —Cardmembers shop and travel with confidence and peace of mind knowing Luxury Card is committed to protecting and accommodating their lifestyle.

Accepted at over 8 million domestic retailers and in 210 countries, Luxury Card is leading the premium card market by providing innovative services that leverage the latest technology delivering superior services, value, rewards and benefits for Cardmembers.

1. Average value based on 2018 bookings for a stay of three nights. Benefits may include daily breakfast for two, room upgrade when available, welcome amenities, resort and dining credits, late check-out and early check-in when available and complimentary Wi-Fi. Actual value will vary based on property, room rate, upgrade availability, length of stay and use of benefits.